Monthly Archives: May 2016

Is It Time To Shift To Cloud Contact Center?

For many businesses and organizations, VoIP is considered as an unfulfilled or unrealized promise. During the time when online bubble is at its peak, this kind of technology is seen by many as something that will revolutionize customer and business interactions, permitting cheap yet efficient way to deliver information and data through voice communications. Unfortunately, this kind of technology did not live to its full potential. After the online bubble has burst, VoIP was re-coined and has been awaited good days to go more effective and usable.

With the passing of years, cloud contact center providers have sprung out, offering more benefits to small, medium and large companies from all across the globe. The following are the primary benefits that you can get and enjoy when you make use of this kind of technology in your day to day business operations:

Consolidation of New Business Models

Today, many companies are offering outsourced services which include contact center services. With this kind of service, different kinds of scenarios are accommodated where someone can place a call from New York and the call is picked up in the Philippines. This can be an interaction that consists of data and voice which are integrated with customer or client information that’s stored in London. Physical barriers have never been an issue with cloud-based contact centers. In fact, it can be distributed.

Democratization of Cloud-Based Contact Center Technology

Before, clients have to look for remedies and solutions with technology that are similar to black boxes in terms of operation. This creates dependency and reliance on the provider. The situation becomes even worse when a client gets switches from other providers. This can be real heard to address especially when it comes to customizing and integrating them. In addition, these applications are also difficult to manipulate.

Relevant Costs Savings

An IP contact center’s ROI can be measured and gauged at different heights or levels. As for the hardware, one cannot deny the fact that gains are clear. Thus, instead of depending on proprietary hardware, clients can now have similar level of functionality with the aid of Witel machines. This alone can represent a huge amount of savings.

Communication is a very important aspect in every business and it needs to be highly considered especially when you are dealing with customers and clients from different parts of the globe. With a cloud contact center, you can get in the way to enhance business-customer interaction and communication in an effective manner.

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